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Our Warranty is different than our competitors, Lifetime! We provide lifetime warranty on our all products whether it’s an internal component or an LCD. We offer this because we stand by our quality and rest assured, if you purchase through us, you have a peace of mind. Our return policy reflects our simple, straightforward, no-strings approach. Every shipment comes with a guarantee; you’ll get what you asked for, undamaged and durable.
In an event of a warranty claim, we aren’t going to make you fill out an RMA form (even though that option is available on “My Account” and makes our life easier) please ship it back to us at our address written below and indicate your company information and we will have your items credited within 24 hours of receiving your RMA. In an event, that we don’t have the part in stock or if the item you don’t need replaced anymore, we offer a refund based on today’s selling price. This is because some items could have been purchased 6 months ago and much higher and now the price has reduced. Please be advised that the merchandise does not include any physical or internal damage (ie LCD Damage, Ripped Flex). Whether the part was many months old or may have had scratches on the LCD Components, our responsibilities relies on giving you a product which meets your expectations and will be accepted with no questions asked. Please contact us one of our customer service representatives if you have any other questions.
NO RESTOCKING FEE
Unlike many of our competitors we do not charge restocking fees for returned items. Restocking fees generally run from $20-$80 and constitute the cost of processing the return. Often it is used to cover reshipment, however many retailers charge both reshipment costs as well as restocking fees. We don’t play that game. No restocking fees, it’s a simple as that.
In a case of lost parcel, our company will not take any responsibility for the lost package. However, we will help the customer to investigate.
We recommend our customers to purchase the package insurance when to check out. Please call us 917-455-8032 or Live Chat with us.
Please check product within 48 hours after you received
check product within 48 hours received, any physical problem over 48 hours wil be recognized as human factors.